Privacy Policy

Effective Date: 12th February 2025

1. Introduction

Welcome to Velvaere ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, www.velvaere.au (the "Website"), book our services, or otherwise interact with us.

2. Information We Collect

We may collect and process the following types of information:

Personal Information: Name, email address, phone number, billing and payment details, and other information you provide when booking services or contacting us.
Health Information: If applicable, information related to your health and wellness needs to provide our services effectively.
Technical Data: IP address, browser type, device information, and other analytics data collected through cookies and similar technologies.
Communication Data: Information from emails, messages, and feedback you provide.

3. How We Use Your Information

We use the collected information for the following purposes:

To process bookings and provide massage and wellness services.
To manage customer relationships, respond to inquiries, and send appointment reminders.
To improve our website, services, and user experience.
To comply with legal and regulatory requirements.
To send marketing and promotional communications (if you have opted in).

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

Service providers who help us operate our website and business (e.g., payment processors, booking platforms, email services).
Legal authorities if required to comply with legal obligations or enforce our rights.
Third parties with your explicit consent.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

Access, update, or correct your personal information.
Request the deletion of your data, subject to legal obligations.
Opt out of marketing communications at any time.
Restrict or object to the processing of your information.

To exercise your rights, please contact us at Contact@Velavere.au

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Velvaere
Website: www.velvaere.au
Email: Contact@Velavere.au